Contact Shengmilo

SEND A MESSAGE | SHENGMILO CONTACT CENTER

We are kindly asking you to read through a few basic information points before sending us a message below.

  • Use English language.
  • We offer help for questions before buying.
  • We offer after-sale support to this website purchases.
  • We do not offer support to purchases from other marketplaces.
  • You can join Shengmilo Affiliate Partner Program.
  • Look through more frequently asked questions below.


    FREQUENTLY ASKED QUESTIONS / ANSWERS

    We offer worldwide free shipping. The prices stated on www.shengmilo.net are final, there are no additional fees or unexpected extra costs.

    Our shipping includes door-to-door delivery, for all the countries we deliver to, therefore no additional process is required by the buyer. The prices stated on www.shengmilo.net are final, there are no additional fees or unexpected extra costs. After placing an order, your local UPS/DHL/FEDEX delivery courier will deliver the bicycle to your home doors.

    PayPal, PayPal Checkout, Bank transfer, Credit Card /MasterCard, Visa, American Express (Safe payment gateway by Stripe).

    Buying on the shengmilo.net Ebike website is completely safe and secure. Our payment partners PayPal, Stripe, Rapyd are known to be one of the world’s safest payment providers. Our website is protected with SSL Secure Connection.

    If you see the notification that stock is in European Warehouse, then Shipping time is only 7-10 days.

    Estimated time of delivery:
    EU 7-10 days | USA  28-35 days | Other 25-40 days.


    After the confirmed payment, the packaging and shipping time is normally between 28 and 35 days. In a few cases, it can extend to 40 days.
    Shipping to European countries is usually faster.

    There is no such thing as free ebike, but you are welcomed to join our affiliate partner program and earn commission by every referral. With enough referrals, you can get a bike or pay-out.

    We offer spare parts to customers who purchased their Shengmilo ebike directly trough our website

    Yes, you will receive a tracking code within 2-4 days after purchase.

    Yes, the factory can upgrade your motor, your tires, or other features.

    Look at the product pictures, if fat tires are available for your specific model, they will be on the photos and the option will be available above the “Add to cart” button.

    Look at the product pictures, if mag wheels are available for your specific model, they will be on the photos and the option will be available above the “Add to cart” button.

    Motor power can sometimes be regulated od limited by your country law. The buyer must make sure that the chosen motor is acceptable by local law. Seller will carry no responsibility if the customer orders a motor that is above the local law regulation.

    By joining our Affiliate Partner Program. Read more.

    If your question is not on this list, please send us a message via the Contact form.

    WANT TO JOIN SHENGMILO AFFILIATE PARTNER PROGRAM?
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