Shengmilo Support

We offer worldwide free shipping. The prices stated on www.shengmilo.net are final, there are no additional fees or unexpected extra costs.

Our shipping includes door-to-door delivery, for all the countries we deliver to, therefore no additional process is required by the buyer. The prices stated on www.shengmilo.net are final, there are no additional fees or unexpected extra costs. After placing an order, your local UPS/DHL/FEDEX delivery courier will deliver the bicycle to your home doors.

We are currently in process of adding new, payment gateway provider with additional payment options.

Currently avaliable:
PayPal, PayPal Checkout, Bank transfer (by Paypal), Credit Card /MasterCard, Visa, American Express (by Paypal), SEPA (by Paypal).

Buying on the shengmilo.net Ebike website is completely safe and secure. Our payment gateways are known to be  world’s safest payment providers. Our website is protected with Sectigo EssentialSSL.

Most of the ebikes arrive in 5-10 days to final destination in any European country.

Please refer to our Delivery Policy, for additional and more accurate information.

We offer spare parts to customers who purchased their Shengmilo ebike directly trough our website

Yes, you will receive a tracking code within 2-4 days after purchase or as soon as the package is dispatched.

Yes, the factory can upgrade your motor, your tires, or other features. For this, you need to contact us at sales@shengmilo.net with your request.

Look at the product pictures, if fat tires are available for your specific model, they will be on the photos and mentioned in product description.

Look at the product pictures, if mag wheels are available for your specific model, they will be on the photos and mentioned in product description.

Some countries have local motor of speed law limitations for Electric Bicycle (Open Wikipedia). Make sure to comply with local regulations before making a purchase.