1.1 In this policy we set out details of the delivery methods, periods, and charges
that apply to orders for our products made through our website.
1.2 This policy shall not create legally enforceable rights and obligations; rather,
our usual practice in relation to the delivery of products is indicated in this
- Delivery Charge
2.1 We offer free standard or express delivery to all
European Union addresses, on all orders.
2.2 We charge 130€ for delivery to all United Kingdom addresses.
- Geographical limitations
3.1 We will usually be able to deliver to the following countries and territories:
Austria, Belgium, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland,
France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg,
Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, and Sweden
3.2 We sometimes are not able to deliver to island countries, such as Cyprus,
Canary Islands, Azore Islands, Malta.
3.3 We may from time to time agree to deliver products to other countries and
- Delivery methods and periods
4.1 The methods that we use to deliver our products, and the time periods within
which delivery is usually completed, are as follows:
(b) if your delivery address is on the European Union mainland, you will be
able to select or only use our preselected shipping method, and the
typical period for delivery of products by this method is 3-11 working
days, unless clearly stated otherwise;
(c) if your delivery address is on the outside of European Union mainland,
you will be able to select or only use our preselected shipping method,
and the typical period for delivery of products by this method is 5-15
working days, unless clearly stated otherwise;
4.2 If you place your order by 1pm GMT/BST on a working day, these time
periods run from the close of business on that day; if you place your order
after 1pm GMT/BST on a working day, or on a non-working day, these time
periods run from the close of business on the next following working day.
4.3 The delivery periods set out in this Section 4 are indicative only, and whilst
we will make every effort to ensure that you receive your delivery in good
time, we do not guarantee delivery before the end of the stated period.
4.4 We may conduct fraud screening checks before dispatching the product, and
these checks may delay your delivery. If the delivery is likely to be delayed as
a result of fraud screening checks, we will notify you.
- Delivery charges
5.1 Delivery charges are included in every price on our website due to our Free
Shipping Policy. Free shipping applies for all orders, regardless of the price,
without the possibility of additional or unexpected costs burdening the buyer.
5.2 Our delivery charges are as follows:
(a) in respect of standard delivery method, delivery charges will be 00,00€;
(b) in respect of express delivery method, delivery charges will be 00,00€.
- Delivery tracking
6.1 Delivery tracking is available in respect of all orders for our products.
6.2 To track your delivery, enter your order number (which is provided in your
order confirmation email) into our delivery service provider’s website here:
- Receipt and signature
7.1 All deliveries must be received in person at the delivery address, and a
signature must be provided.
7.2 Our delivery service provider will notify you in advance of attempting to make
a delivery requiring signature.
- Additional deliveries
8.1 If an initial delivery attempt is unsuccessful, our delivery service provider will
make at least 1 more attempt to deliver the products in your order.
9.1 If your products remain undelivered despite our delivery service provider
making at least 1 more attempt to deliver them, the delivery service provider
will leave a card at your address, with instructions on how you may collect
your products, including a time limit for collection.
- Delivery problems
10.1 If you experience any problems with a delivery, please contact us using the
contact details that we publish on our website or otherwise notify to you.
10.2 If our delivery service provider is unable to deliver your products, and such
failure is your fault, and you do not collect your products from our delivery
service provider within the relevant time limit, we may agree to arrange for
re-delivery of the products; however, we reserve the right to charge you for
the actual costs of re-delivery (even where the initial delivery was free of
10.3 An indicative list of the situations where a failure to deliver will be your fault
is set out below:
(a) you provided the wrong or missing address/phone number for delivery;
(b) there is a mistake in the address for delivery that was provided;
(c) the address for delivery is not reasonably accessible;
(d) the address for delivery cannot safely be accessed;
(e) if in-person receipt is not required, there is no easy and secure means
of leaving the products at the address for delivery and there is no
person available to accept delivery; or
(f) if in-person receipt is required, there is no person available at the
address for delivery to accept delivery and provide a signature.