Terms of Service

Overview

By accessing this website or purchasing products from us, you agree to be bound by these Terms of Service and any policies referenced on this website.

General Conditions

You agree to use this website only for lawful purposes.

We reserve the right to refuse service, cancel orders, suspend accounts, or restrict access to the website if we believe these Terms have been violated or if fraudulent, abusive, or suspicious activity is detected.

Products & Availability

We make every effort to ensure that product descriptions, specifications, images, pricing, and availability information are accurate.

However, product information may occasionally contain errors, inaccuracies, or omissions.

Product availability may change without notice, and we reserve the right to discontinue or modify products at any time.

Product images are provided for illustration purposes and may vary slightly from the actual product.

Orders & Billing Information

By placing an order, you agree to provide accurate and complete billing, shipping, and contact information.

We reserve the right to refuse, limit, or cancel any order at our discretion, including orders that appear fraudulent, unauthorized, or intended for resale.

If an error is identified in pricing, product information, or availability, we reserve the right to correct the error and cancel or refuse affected orders where necessary.

Shipping, Returns & Warranty

Shipping, returns, refunds, cancellations, and warranty coverage are governed by our separate policy pages.

By placing an order, you acknowledge and agree to our:

• Shipping Policy

• Refund & Return Policy

• Warranty Policy

Third-Party Links

This website may contain links to third-party websites for your convenience.

We are not responsible for the content, products, services, or policies of third-party websites.

User Content

Any comments, reviews, suggestions, feedback, or other content submitted to us may be used for customer service, marketing, or business purposes.

You are responsible for ensuring that any content you submit is accurate, lawful, and does not infringe upon the rights of others.

Personal Information

Any personal information submitted through this website is handled in accordance with our Privacy Policy.

Errors & Omissions

We reserve the right to correct any typographical errors, inaccuracies, omissions, pricing mistakes, or product information errors at any time without prior notice.

Limitation of Liability

To the fullest extent permitted by applicable law, we shall not be liable for any indirect, incidental, consequential, or special damages arising from the use of this website or the purchase of products from this website.

Nothing in these Terms shall limit any rights that cannot be excluded under applicable consumer protection laws.

Governing Law

These Terms of Service shall be governed by and interpreted in accordance with the laws of Hong Kong.

Any disputes arising from the use of this website or the purchase of products shall be subject to the jurisdiction of the courts of Hong Kong.

Changes to These Terms

We reserve the right to update or modify these Terms of Service at any time.

Continued use of this website following any changes constitutes acceptance of the updated Terms.

Contact Information

Operated by Smilo Group Limited.

Business Address:

Unit B6, 12/F, Wing Wah Building
677 King’s Road
Quarry Bay, Hong Kong

If you have any questions regarding these Terms of Service, please contact us through any of the following channels:

• Email: support@shengmilo.net

• Contact Form: Available through our Contact Us page

• Help Center: Visit our Help Center for answers to common questions, shipping information, returns, and warranty support