Privacy Policy

Last Updated: April 2026

SHENGMILO® Official EU Store (“we”, “us”, or “our”) respects your privacy and is committed to protecting your personal information.

This Privacy Policy explains how Shengmilo.net collects, uses, stores, and shares your personal information when you visit our website, contact us, create an account, place an order, or otherwise interact with our services.

By using our website, you agree to the collection and use of information in accordance with this Privacy Policy.

Personal Information We Collect

Depending on how you interact with our website, we may collect:

• Contact information, including your name, email address, telephone number, and shipping address.

• Order information, including products purchased, billing details, payment information, and transaction history.

• Account information, including login details and account preferences.

• Communication information, including messages sent through our contact forms, email, or customer support channels.

• Device information, including browser type, IP address, operating system, and website usage information.

• Cookie and analytics information used to improve website performance and customer experience.

How We Use Your Information

We may use your personal information to:

• Process and fulfill orders.

• Provide customer support.

• Communicate regarding orders, returns, warranty claims, and account-related matters.

• Improve our website, products, and services.

• Detect fraud, security threats, or unauthorized activity.

• Comply with legal obligations and enforce our policies.

• Send marketing communications where permitted by law or where you have provided consent.

Sharing Personal Information

We may share your personal information with trusted third-party service providers when necessary to operate our business, including:

• Payment processing providers.

• Shipping and logistics partners.

• Website hosting and technical service providers.

• Analytics and marketing providers.

We do not sell your personal information to third parties.

Cookies

Our website uses cookies and similar technologies to improve functionality, analyze website traffic, remember user preferences, and enhance the customer experience.

You may control or disable cookies through your browser settings. Please note that certain website features may not function properly if cookies are disabled.

Data Retention

We retain personal information for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce our agreements.

Your Rights

Depending on your location, you may have the right to:

• Access your personal information.

• Correct inaccurate information.

• Request deletion of personal information.

• Restrict or object to certain processing activities.

• Withdraw consent for marketing communications.

• Request a copy of your personal information.

To exercise these rights, please contact us using the details below.

Third-Party Websites

Our website may contain links to third-party websites. We are not responsible for the privacy practices, content, or policies of third-party websites.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, legal requirements, or website functionality.

The updated version will be published on this page with a revised “Last Updated” date.

Contact

If you have any questions regarding this Privacy Policy or would like to exercise your privacy rights, please contact us:

Smilo Group Limited

Unit B6, 12/F, Wing Wah Building
677 King’s Road
Quarry Bay, Hong Kong

Email: support@shengmilo.net