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Find answers to common questions about our products, services, and policies.
Shipping & Delivery
Yes, we offer free shipping to the EU on all eligible orders.
All orders are shipped from our EU warehouse in Germany, ensuring fast delivery with no customs duties or import charges.
Orders are typically dispatched within 1–2 business days and delivered within 2–7 business days across the EU.
Yes, we deliver to your country. However, shipping is not available to certain islands, remote regions, and offshore territories. If you are unsure, please contact our support team before placing your order.
Yes, once your order has been dispatched, you will receive an email with tracking details.
Payment Information
We accept major debit and credit cards, as well as PayPal, Google Pay, Klarna and other local payment methods.
Yes, all payments are processed through encrypted and secure payment gateways. Your payment information is fully protected at all times.
Yes, instalment options are available via Klarna and PayPal, allowing you to split your purchase into up to 4 payments. Availability depends on your location and approval at checkout.
Payments may be declined by your bank for security reasons, especially on higher-value orders. This is a common automated protection measure.
If your payment was unsuccessful, we recommend:
- Checking your banking app to confirm or approve the transaction
- Ensuring your card limit is sufficient for the purchase
- Trying a different card or payment method (e.g. PayPal or Klarna)
- Contacting your bank if the issue persists
If you continue to experience issues, please contact our support team and we will assist you.
Returns & Warranty
All our e-bikes are backed by a comprehensive warranty:
- 2 years on the frame
- 1 year on the motor, battery, and electronic components
This warranty covers manufacturing defects under normal use.
We offer a 30-day return period. Items must be unused, in original condition, and returned in the original packaging so they can be resold as new.
If your e-bike arrives damaged or develops a fault, please contact us within 7 days of delivery with photo or video evidence. We will assess the issue and provide a suitable solution, including replacement parts, repair, or exchange where applicable.
Yes, a €200 return handling fee is deducted from the refund. Customers are also responsible for return shipping costs, unless the item is faulty or incorrect.
Product & Usage
Our e-bikes can be configured to comply with EU regulations (25 km/h speed limit). Some higher-power configurations are intended for off-road use. It is the rider’s responsibility to ensure compliance with local laws when riding on public roads.
Depending on riding conditions, terrain, rider weight, and assist level, the typical range is up to 60–120 km.
E-bikes are delivered 85-95% assembled. Basic setup is required before first use, with instructions included.
In some cases, accessories or free items may be shipped separately from the e-bike. You will receive tracking updates for each shipment.
All prices are VAT-inclusive. Please note that we do not provide separate VAT invoices or documents for VAT reclaim.